The Challenge: The Adoption Barrier

Businesses spend substantial amounts in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), aiming for a smooth transformation. However, complication, ongoing changes, and no clear support often result in a "productivity gap":

• Staff Uncertainty: Employees have trouble to use new SAP interfaces or complete advanced transactions, leading to confusion and increased use on support teams.


• Process Deviation: Users avoid standard SAP processes, which results in data quality issues, regulatory problems, and wasted time.


• Training Gaps: Classroom-based learning is easily lost, leaving staff unsupported when they need help most.

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• Missed Returns: The potential of the SAP system is not realised, as most users access only a fraction of its features.

The Answer: Contextual Support with SAP WalkMe

The WalkMe user enablement layer, fully integrated into the SAP environment, addresses the Digital Adoption Gap. It sits on top of your SAP systems to deliver real-time assistance exactly when needed.

By using WalkMe with SAP, your clients can ensure every employee, regardless of technical skill, can be productive from the outset.